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If an Error Occurs

When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

When an error occurs, the Alarm lamp flashes and a Support Code (error number) is displayed on the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.

Support Code Corresponding to the Number of Flashes of the Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes

Cause

Support Code

2 flashes

There is no paper in the rear tray.

1000

There is no disc tray.

1001

Printable disc (BD/DVD/CD, etc.) is not set.

1002

There is no paper in the manual feed tray.

1006

3 flashes

The paper output tray is closed.

1250

The manual feed tray is in the paper jam clearing position.

1261

The feed slot cover is open.

1270

Paper is jammed in the paper output slot, in the rear tray, or in the manual feed tray.

1300

Paper is loaded in the manual feed tray when you start printing on a printable disc.

1308

4 flashes

Ink may have run out (The lamp on the ink tank flashes).

1600

The ink tank is not installed.

1660

5 flashes

The print head is not installed.

1401

The print head may be damaged.

1403, 1405

6 flashes

The disc tray guide is closed.

1850

The disc tray guide is open.

1851

The disc tray guide has been closed.

1855

The disc tray guide has been opened.

1856

To print on specified paper, you need to open the disc tray guide.

1859

To continue printing, you need to close the disc tray guide.

185A

7 flashes

Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)

1680

More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)

1681

8 flashes

The ink absorber is almost full.

1700, 1701

9 flashes

The device incompatible with the printer is connected.

2001

11 flashes

The Page Size setting does not match the size of the paper loaded in the printer.

1062

Automatic Print Head Alignment failed.

2500

Cannot perform printing with the current print setting.

4103

12 flashes

Ink tank replacement is complete.

1350

The specified data cannot be printed.

4100

14 flashes

The ink tank cannot be recognized.

1684

Appropriate ink tank is not installed.

1750

15 flashes

The ink tank cannot be recognized.

1410, 1411, 1412, 1413, 1414, 1415, 1416, 1417, 1418, 1419

17 flashes

Printer detected ink out condition (The lamp on the ink tank flashes).

1698

18 flashes

Printer detected ink out condition. (The lamp on the ink tank flashes.)

1699

19 flashes

An unsupported USB hub is connected.

2002

21 flashes

The printer cannot detect the paper size.

2103

Support Code Corresponding to the Number of Alternate Flashes of the POWER Lamp and the Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes

Cause

Support Code

2 flashes

Printer error has occurred.

5100

7 flashes

Printer error has occurred.

5B00, 5B01

10 flashes

An error requiring you to contact the service center has occurred.

B200

Other cases than above

Printer error has occurred.

5110, 5200, 5250, 5400, 5700, 5C00, 5C20, 6000, 6010, 6500, 6502, 6700, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A00, 6B00, 8200, 9000, 9400, B400

  • When a Support Code and a message are displayed on the computer screen:

    figure: Error message screen

    * The screen differs depending on the OS you are using.

Note

  • You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.

    Click Here to Search

For details on how to resolve errors without Support Codes, see A Message Is Displayed.